Best Practices Enhancing Brokerage Performance
This five part certificate Program is designed to assist Canadian brokers with benchmarking their operations with the operations of the 150 top performing brokerages in North America.

The foundation of the IBAC program is the ground breaking Best Practices Study done by the IIABA. The study identifies the “characteristics” of leading agencies/brokerages, and provides benchmarks of performance to measure your brokerage against. This information will help you do an in-depth financial analysis of your brokerage comparing figures such as: net revenue growth rates, profit percentage and average commission per employee.

Module 1: Setting the Framework for Change
  • Assess brokerage options for change
  • Develop a framework for a strategic plan
  • Develop an action plan
  • Develop a plan to involve brokerage staff in the Best Practices process

Module 2: Sales and Marketing
  • Develop a “big picture” approach to sales, management and marketing
  • Review producer programs and consider options for change
  • Assess and set goals for carrier relationships
  • Define and set customer service standards

Module 3: Human Resources Management
  • Define roles and responsibilities with job descriptions
  • Hire and orient new employees
  • Position brokerage with respect to employment laws and regulations
  • Develop a training and development plan and human resource manual

Module 4: Operations and Financial Management
  • Identify office-operating and financial goals
  • Develop approaches for effectively dealing with technology issues
  • Compare income, expense and cash flow management strategies
  • Develop an operations manual

Module 5: Action Planning
  • Plan for succession
  • Making use of the business plan
  • Fine-tuning brokerage action plan
  • Finalize strategic plan and next steps

“NEW” Coaching Component
The program coach will provide personalized support and “outreach” services throughout the program to assist brokerages with successful implementation. That service will include: regular email and phone contact between modules providing course content summaries, highlighting deliverables and individual coaching.

Program Outcomes:
  • Develop concrete strategies for taking your brokerage performance from good to great
  • Identify new ways to improve customer loyalty
  • Stay on top of current market trends
  • Network with an elite group of brokerage owners/managers of like minded successful brokerages
  • Become part of an exclusive provincially recognized group of best practices brokerages
  • Obtain invitations and discounts to exclusive events and offerings like the annual Best Practices Symposium

Recommended For:    Principals, Managers

Facilitator:
  • Glenn White, CAIB, CSP, Program Facilitator
  • Lorie Guthrie Phair, CIP, CCIB, Program Advisor & Coach

IBAO Toronto Dates:
  • Module 1:  Tuesday, June 15, 2010
  • Module 2:  Wednesday, June, 16, 2010
  • Module 3:  Tuesday, November 9, 2010
  • Module 4:  Wednesday, November 10, 2010
  • Module 5:  Thursday, November 11, 2010

Time:   9:00 am - 4:30 pm

RIBO Accreditation:    6 Management Hours per module

Cost:
  • $2,500.00 - per person for entire program
  • $1000 - second registrant from the same office
  • Members Only
  • Includes module binder and one set of the Best Practices Workbook Package (Study and Diagnostic Tool) - per office

Click Here to Register Online
Login > Select: Online Event Registration > Select: Register for an Event