Best Practices Enhancing Brokerage Performance
This five part certificate Program is designed to assist Canadian brokers with benchmarking their operations with the operations of the 150 top performing brokerages in North America.

The foundation of the IBAC program is the ground breaking Best Practices Study done by the IIABA. The study identifies the “characteristics” of leading agencies/brokerages, and provides benchmarks of performance to measure your brokerage against. This information will help you do an in-depth financial analysis of your brokerage comparing figures such as: net revenue growth rates, profit percentage and average commission per employee.

Module 1: Setting the Framework for Change
  • Assess brokerage options for change
  • Develop a framework for a strategic plan
  • Develop an action plan
  • Develop a plan to involve brokerage staff in the Best Practices process

Module 2: Sales and Marketing
  • Develop a “big picture” approach to sales, management and marketing
  • Review producer programs and consider options for change
  • Assess and set goals for carrier relationships
  • Define and set customer service standards

Module 3: Human Resources Management
  • Define roles and responsibilities with job descriptions
  • Hire and orient new employees
  • Position brokerage with respect to employment laws and regulations
  • Develop a training and development plan and human resource manual

Module 4: Operations and Financial Management
  • Identify office-operating and financial goals
  • Develop approaches for effectively dealing with technology issues
  • Compare income, expense and cash flow management strategies
  • Develop an operations manual

Module 5: Action Planning
  • Plan for succession
  • Making use of the business plan
  • Fine-tuning brokerage action plan
  • Finalize strategic plan and next steps

Objectives:
  • Benchmark brokerage’s performance against top 150 performers in North America in key “value” areas of growth, profitability, stability and financial management
  • Identify and measure key performance gaps
  • Develop Performance gaps and increase brokerage “value” by: improving efficiency, customer service, competitiveness and lowering operating costs

Recommended For:    Principals, Managers

Facilitator:      Glenn White, CAIB

IBAO Toronto Dates:
  • Module 1: Wednesday, February 20, 2008
  • Module 2: Thursday, February 21, 2008
  • Module 3: Tuesday, May 13, 2008
  • Module 4: Wednesday, May 14, 2008
  • Module 5: Tuesday, September 16, 2008

Time:   9:00 am - 4:30 pm

RIBO Accreditation:    6 Management Hours per module

Cost:
Members only
  • $325.00 - per module
  • $1,625.00 - per program
  • Includes module binder and one set of the Best Practices Workbook Package (Study and Diagnostic Tool)

Second, Third and Fourth participants from the same office:
  • $150.00 - per module
  • $750.00 - per program
  • Includes module binder but does not include the Best Practices Workbook Package


Click Here to Register Online