Managing Office Communications (AM)
This seminar will provide managers with an opportunity to analyze current Brokerage communication protocols in the areas of telephone, and e-mail, as well as the impact of deficiencies on the Brokerage. This seminar will enable you to prepare an action plan to address areas identified for improvement.
Objectives:
- Provide Managers with an opportunity to analyze current Brokerage communication protocols
Recommended For: Insurance Owners and Managers, Non-management Brokers
Understanding and Managing Working Styles (PM)
This seminar will identify your working style, and the preferred working style of employees, customers, co-workers and others with whom you have regular contact with. You will be able to understand the dynamics of these working styles and improve internal and external client working relationships.
Objectives:
- Identifying the preferred working styles of employees, customers, co-workers and others with whom the insurance professional has regular contact
- Understanding the dynamics of these working styles
- Improve internal and client working relationships through application of the above gained knowledge
Recommended For: Agents, Brokers, Administrative Staff, Claims Adjusters and Underwriters
Facilitator: Jo Anne Mitchell, CIP
IBAO Toronto Date: September 3, 2008
Time:
- AM SEMINAR: 9:00 am - 12:15 pm
- PM SEMINAR: 1:15 pm - 4:30 pm
RIBO Accreditation: 3 Management Hours (per seminar attended)
Cost:
- $130.00 - per seminar OR
- $199.00 - full day
- Members only
- Includes materials and lunch
Click Here to Register Online